Subject to availability, you can change your date and times by doing the following:
- Go to: https://ticketzone.com/transfer/create
- Enter your 15 digit order number (you can find this number on your receipt)
- Choose the new date
- Choose your desired time slot
- Click Request Transfer
If you receive a green bar that says: "Your ticket transfer is complete. New tickets will be emailed to you shortly."
Check your email. Your new tickets will be delivered in the next 10-15 minutes.
If you receive a green bar that says: "Your transfer request has been submitted. Please wait until our support team reviews it. Thank you!"
Wait patiently. Ticket transfer approvals can take anywhere up to 24 hours. We cannot guarantee “last minute” transfers.
Once approved, you will receive your new tickets via email.
TICKET TRANSFER TERMS & CONDITIONS: IMPORTANT INFORMATION, PLEASE READ!
As stated above, ticket transfers are not guaranteed and subject to availability.
Some days and time slots are sold out. If you request a date or time slot that is sold out, your transfer request will be declined.
Merry Hour discounted tickets are ineligible to be transferred to different arrival times as they are only valid between 8-10 PM.
Jolly Day tickets can only be transferred to other Jolly Dates.
Paws N Claus tickets (for owners + their dogs) are only transferable between the 2 Paws N Claus dates November 28 + December 27.
Tickets can only be transferred to a time or date with the same or lesser ticket value. You will be refunded the difference if you transfer your ticket from a more expensive date to a lesser value date. (ie, weekend to weekday)
If your request is Declined, you can try your transfer again, for another time and/or date.
Please note, all transfer requests must be made at least 24 hours before the day of your event takes place to guarantee a successful transfer.
If you don't receive confirmation your request was approved, please show up on the date and time as shown on your original ticket or simply wait until you hear back from us. We'll be able to assist you with any special circumstances.
Have a great day!